Answers to Common Pool Care Questions
Have questions about how our service works or what to expect during a visit? You’re not alone. We’ve put together answers to the most common questions customers ask before getting started. From scheduling and maintenance plans to equipment support and one-time cleanings, this section is here to help you understand how we work and what to expect.
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Questions About Our Company Services
What’s the difference between your two maintenance plans?
Our standard plan covers the basics: chemical testing and balancing, brushing, skimming, and basic equipment checks. The complete plan includes everything in the standard plus enhanced chemical treatments, more thorough equipment inspections, and extra preventive care.
Do you offer one-time cleanings or just ongoing service?
We offer both. If you’re getting ready for a party, selling your home, or just need a reset after some time off, a one-time deep cleaning is a great option. It includes full brushing, vacuuming, water testing, chemical balancing, and a filter check. Afterward, you can choose whether to continue with regular service.
Can you repair or replace pool equipment if something breaks?
Yes, we handle most common equipment issues like failing pumps, clogged filters, broken motors, and lighting problems. We’ll inspect the issue, explain your options, and take care of the repair or replacement. If a full upgrade is needed, we can recommend and install the right equipment for your setup.
What’s the best way to get started with your service?
Reach out by phone or through our contact form and let us know what your pool needs. We’ll ask a few questions, talk through your options, and schedule a visit. Whether you’re interested in ongoing care or a single service, we make it easy to get started.
Common Pool Cleaning Questions
I just had a new pool installed—do I need a startup service?
Absolutely. A proper startup is critical for protecting your investment. We balance the water, brush away plaster dust, stabilize the chemistry, and make sure your new equipment is working properly. Skipping this step can lead to long-term problems, so we always recommend a professional startup.
How often should pool maintenance be done?
Most pools benefit from weekly maintenance, especially during warmer months when usage and algae growth increase. Weekly visits help maintain proper chemical balance and keep equipment in good condition. If your pool is used less often or has special needs, we’ll work with you to set a schedule that makes sense.
What causes a pool to turn green, and how do you fix it?
A green pool usually means algae have taken over due to poor circulation, low sanitizer levels, or missed cleanings. We handle this with a full green-to-clean recovery process that includes shock treatments, brushing, vacuuming, and restoring chemical balance. It usually takes a few days, depending on severity, but we’ll walk you through every step.
What’s included in a regular pool maintenance visit?
Each visit covers the essentials to keep your pool healthy and looking great. We test and balance the water chemistry, brush the walls, skim the surface, vacuum when needed, and inspect key equipment like pumps and filters. Our goal is to prevent issues before they start and make sure everything is running smoothly.
